Shipping policy

Last Updated: 21/03/26

At MY SHOP, we aim to ensure that your orders are processed and delivered in a timely and secure manner. Please review the shipping policy below for information regarding order processing, delivery timelines, and related details.

1. Order Processing

All orders are processed within 1–3 business days after order confirmation
Orders are not processed or shipped on Sundays or public holidays
In case of high order volumes or unforeseen circumstances, processing times may be extended

Customers will be notified in case of any significant delay.

2. Shipping Coverage

We currently ship across India
International shipping is not available at this time

Delivery availability may vary depending on the customer’s location and courier service coverage.

3. Estimated Delivery Time

Standard delivery typically takes 5–10 business days from the date of dispatch
Delivery timelines may vary depending on location, courier partner, and external factors beyond our control

Estimated delivery times are indicative and not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout
Any additional charges such as handling or packaging fees will be clearly communicated before order confirmation

MY SHOP reserves the right to revise shipping charges without prior notice.

5. Order Tracking

Once an order is shipped, tracking details will be shared via email or SMS, where available
Customers are advised to track their shipment using the provided tracking information

6. Delivery Delays

MY SHOP shall not be held responsible for delays caused due to:

Incorrect or incomplete shipping address provided by the customer
Courier service delays
Natural disasters, strikes, or unforeseen circumstances
Government restrictions or regulatory issues

7. Undelivered or Returned Shipments

If an order is returned due to incorrect address, failed delivery attempts, or refusal by the customer, re-shipping may be subject to additional charges
Refunds, if applicable, will be processed in accordance with our Return & Refund Policy

8. Damaged Packages During Transit

If you receive a package that appears damaged during transit, please notify us within 48 hours of delivery with supporting images or videos so that we may assist you accordingly.

9. Contact Information

For any shipping-related queries, please contact us at:

Email: rtrmsbhatia@gmail.com
Phone: +91 8725020313, +91 9855063113

Please mention your order number in all communications.