Refund policy

Exchange Policy (No Returns / No Refunds)

At MY SHOP, we maintain strict quality checks before dispatch. Therefore, we do not offer returns or refunds under any circumstances.

1. Exchange Eligibility

We only offer exchanges in the following cases:

• Item received is damaged, defective, or incorrect
• Request is raised within 7 days of delivery
• Product is unused, unwashed, and in original condition
• All tags, packaging, and invoice are intact
• Mandatory unboxing/opening video is required as proof

⚠️ Without an opening video, no exchange request will be accepted.

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2. Non-Exchangeable Items

Exchange is NOT applicable on:

• Religious items (e.g., chadar, spiritual textiles)
• Ready-to-use / stitched products
• Customized or made-to-order items
• Fabrics that have been cut, stitched, or altered
• Sale or discounted products

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3. Exchange Process

• Once your request is approved, the product must be returned
• After inspection, we will:
  • Send a replacement of the same product, OR
  • Provide an alternative of equal value

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4. Important Notes

• Exchange requests without proper proof will be rejected
• Slight color variations due to screen differences are not defects
• MY SHOP reserves the right to approve or reject any request after verification

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5. Contact for Exchange

• Email: rtrmsbhatia@gmail.com
• Phone: +91 8725020313, +91 9855063113